Terms-and-Conditions

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Terms and Conditions

1. Introduction

Welcome to Heskap Systems Ltd. (“we,” “our,” or “us”). By using our website www.heskap.com (“Website”) or engaging with our IT services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use our website or services.

These Terms govern your use of our website and all IT services, including but not limited to IT support, managed services, website development, cloud solutions, cybersecurity, hardware sales, and digital marketing.

2. Company Information

Heskap Systems Ltd. is an IT services company registered in Ireland:

📍 Waterford Office – Unit 4c, Six Cross Roads Business Park, Waterford

📧 Email: support@heskap.com
📞 Phone: 051-572172 

3. Use of Our Website and Services

By accessing our website or engaging with our services, you agree that you will:

  • Use the website lawfully and for legitimate business or personal purposes only.
  • Not misuse or damage our website through hacking, introducing malicious software, or attempting unauthorized access.
  • Not copy, reproduce, or exploit any content from our website without our permission.
  • Provide accurate information when using our services or contacting us.

Failure to comply with these terms may result in restricted access or termination of services.

4. Services and Payments

4.1 IT Services Provided

Heskap Systems Ltd. offers a range of IT solutions, including:

  • IT support and managed services
  • Cloud backup and cybersecurity solutions
  • IT hardware sales, repairs, and upgrades
  • Website development and digital services
  • Social media management and digital marketing
  • Network solutions and IT security enhancements
  • Online IT training and consultation

All services are subject to availability, and we reserve the right to modify or discontinue any service without prior notice.

4.2 Payment Terms

  • Pricing: All service fees will be clearly communicated before work begins. Prices are subject to VAT where applicable.
  • Payments: Payments must be made as agreed upon in your contract. We accept bank transfers, credit/debit cards, and online payments.
  • Late Payments: Late payments may result in service suspension until the outstanding balance is settled.
  • Refund Policy: Refunds will only be issued at our discretion and based on the nature of the service provided.

5. Intellectual Property Rights

All content, trademarks, and materials on our website, including but not limited to logos, text, graphics, and service descriptions, are the property of Heskap Systems Ltd. or our licensors.

You may not:

  • Copy, distribute, or use any material from our website without written permission.
  • Claim any part of our content as your own.

Any unauthorized use of our intellectual property may lead to legal action.

6. Privacy and Data Protection

We take privacy and data security seriously. Your use of our website and services is also governed by our Privacy Notice, which explains how we collect, use, and protect your personal data.

By using our website, you agree to the terms set out in our Privacy Notice. For more details, please refer to our Privacy Notice on our website.

7. Limitation of Liability

Heskap Systems Ltd. will not be held liable for:

  • Any technical issues, delays, or disruptions in website functionality or service delivery beyond our control.
  • Any data loss, cybersecurity incidents, or damages caused by third-party providers.
  • Any indirect, incidental, or consequential damages arising from the use of our services.

While we take all reasonable measures to ensure the security and reliability of our services, we cannot guarantee uninterrupted access or absolute protection from cyber threats.

8. Third-Party Links and Services

Our website may contain links to external websites operated by third parties. These links are provided for informational purposes only. Heskap Systems Ltd. does not:

  • Endorse or take responsibility for third-party content, privacy policies, or security measures.
  • Have control over how third-party sites process your data.

We recommend reviewing the privacy policies and terms of any third-party website before engaging with their content.

9. Termination of Services

We reserve the right to suspend or terminate access to our website or services without prior notice if:

  • You violate these Terms and Conditions.
  • You engage in fraudulent, abusive, or harmful activities against Heskap Systems Ltd.
  • We are required to do so by legal authorities or regulatory bodies.

Any outstanding payments must be settled upon termination of services.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Ireland. In the event of any dispute or claim, both parties agree to:

  • Attempt to resolve disputes amicably through discussion or mediation.
  • If unresolved, disputes shall be subject to the jurisdiction of the Irish courts.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on our website and will become effective upon publication.

We encourage users to review these Terms regularly to stay informed.

Last Updated: 21st March 2023

12. Contact Us

For any questions, concerns, or clarifications about these Terms and Conditions, please contact us:

📧 Email: support@heskap.com
📞 Phone: 051-572172 
📍 Address: Unit 4c, Six Cross Roads Business Park, Waterford